Food Service Management

The Roles of a Food Service Manager

FSMs are the center of activity in any food service setting. Their daily tasks involve organizing resources, supporting health and safety compliance, and administrative duties. In an average day, an FSM might:

  • Train employees on equipment use and procedures.
  • Schedule employee shifts and assign duties for the fullest coverage with the smallest impact on the bottom line.
  • Submit orders for ingredients, paper goods, and other supplies.
  • Monitor employee performance to ensure quality standards.
  • Assist customers with issues or complaints.
  • Reconcile daily cash deposits.
  • Record payroll data.
  • Inspect storage, preparation, and customer areas for cleanliness and safety.
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The duties of FSMs vary in each restaurant. Larger dining rooms may have several managers working together, with each one responsible for only one part of the daily operations. An FSM may be responsible for interviewing and hiring employees.

Higher-end facilities may have an executive chef that controls the food-related aspects of the business. In that situation, the FSM would concentrate on front-of-the-house issues like coordinating wait staff and the diner’s experience. No matter how their official job description may read, FSMs are essential to the proper functioning of any commercial eatery.

The Importance of Food Service Management

FSMs use their organizational and interpersonal skills to keep customer satisfaction high while operating costs stay low. It’s estimated that the average restaurant only lasts about five years. While many factors influence the success or failure of a business, good management practices reduce the likelihood of failure for new diners in many ways.

  • Controlling food costs is crucial to a prosperous eatery. FSMs help keep businesses profitable by educating employees on serving and preparation standards, keeping a careful inventory of stocks, and sourcing different suppliers for the most cost-effective ingredients.
  • Customer opinion can make or break a restaurant, no matter how long it has been in operation. When a problem occurs, the FSM must do damage control to reduce any negative impact on the business. A successful FSM needs to know customer relation techniques that turn unhappy diners into repeat patrons.
  • Restaurants rely on wait staff, bussers, cooks, and cleaners to run smoothly. More than just schedules and paychecks, FSMs are responsible for keeping all staff members motivated and working to their potential.

An FSM’s real job is to make sure everyone is happy. They provide employees with the tools they need to give the customer their best possible experience. When customers are satisfied, business thrives.

Careers for FSMs

According to the Bureau of Labor Statistics, the average FSM brings home $24.43 per hour. Those with skill, education, and experience can make twice that figure while enjoying a fast-paced career in a variety of exciting industries.

  • Corporate or private dining halls.
  • Entertainment centers like stadiums and concert halls.
  • Resorts and other leisure destinations.
  • Schools, hospitals, and other large social organizations.

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